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- Lucy Bourton
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- Seo Hyojung
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- 13 January 2025
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Turn on the water works: why emotion fuels creative brilliance
Increasingly, creative work is based on research, data and analysis, but raw emotion is the key to true audience connection. We speak to creatives (including one famously emotional potter) about the importance of feeling in design.
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Forward Thinking 2025 is a manifesto for bringing humanity into all you do as a creative person. In this piece, It’s Nice That’s Lucy Bourton makes a case for getting totes emosh about our work, in an increasingly clinical, data-backed creative landscape.
The spark of an idea is often celebrated as the ultimate defining moment for creativity. It’s the spark from which the artwork takes shape – whether it’s a painting, building or 30-second spot. But actually, the ‘spark’ is the culmination of a much deeper, more emotional process that begins long before. Creativity stems from emotions: the desire to create ‘something’, the exhilaration of possibility and the anticipation of bringing it to life.
In today’s creative climate, where commercial demands often take precedence, emotional connections can be overlooked. In the battle for attention, the process of creativity has become increasingly corporate. Business strategies and KPIs are rooted in clinical reasoning – an idea is deemed viable if supported by data and analysis. By design, creativity should consider audiences closely, investing in research and insights, but also consider emotion’s role in this process. A truly great, memorable, successful project, lies in audience connection. It’s the universal truth our industry is built upon. Lately, we’ve let the heart lose out to the head.
Keith Brymer Jones, on the other hand, is an artist universally recognised for letting his emotions get the best of him. A ceramicist and beloved judge on reality craft show The Great Pottery Throw Down, Keith is a cryer. He’s not a ‘just give me a moment to collect myself’ kind of chap; but an advocate for public displays of emotion. On the show, if an amateur potter’s creation gets a weep from Keith it’s the mark of a great make, the accolade audiences hope for.
But he wasn’t always like this. “I was a complete tosser before,” he tells It’s Nice That. “I haven’t always been emotional in that sort of context.” Although ceramics have been Keith’s creative outlet since an apprenticeship in his teenage years, in the 1980s he was the lead singer of post-punk band The Wigs, “and then I was a bit of a tosser really, as most people are in their 20s.” An experience with bereavement counselling, following the passing of Keith’s mother, entirely changed his outlook. “It suddenly dawned on me – because I’m a bit dim – that other people have other lives. I think working on the Throw Down has really focused that concept.” And although Keith’s reactions are immediate – “I never know when I’m gonna go, it’s the source of production meetings funnily enough” – there are a few factors he identifies as able to pull on the heart strings.
“We communicate through our creative endeavours. As humans, that’s what we do.”
Keith Brymer Jones
First, is his own close relationship with the medium at hand. He describes clay not as a material, but “a lifelong companion”. As an art form though, pottery is disciplined. It is a craft, but also a skill that is learned and refined over time. “For any kind of artistic endeavour, there is an incredible amount of discipline needed,” Keith argues. Yet, it’s seeing how expression shows up in the midst of discipline that stirs his emotions: “Wasn’t it Picasso who said I’ve spent a lifetime painting, to paint like a child?”
It’s also an individual’s creative capacity that Keith links his all-encompassing reactions back to. “I could give you all the same design brief and you’d all come up with something different, because of your history and the experiences throughout your life,” he describes. As a judge he’s surveying for technical ability, but it’s the ‘story’ Keith clearly holds most dear. “If I can see someone’s hard work, thought process, and that they’ve truly tried to emulate the emotional response they were going through at the time, I find that quite amazing,” he adds. “That’s what I tap into.”
Now in its eighth series, The Great Pottery Throw Down is full of vases, pitchers and tea sets that all tell the tales of their potters. Christine Cherry, from season two, is one Keith immediately mentions. Towards the end of the series, four remaining contestants were asked to create an image of themselves in surrealist sculpture: “They all came up with something completely different but Christine created, ironically, the simplest of forms,” – a sculpture encapsulating a long battle with breast cancer: “It basically said everything about her,” he tells It’s Nice That. In response, tears flowed from Keith (of course) while camera and production teams were caught weeping out of shot. “It was everything that the show should be, and is, about… Telly is a terrible one for labelling people with a badge of honour because of struggle, but we’ve all had struggles. It’s what you do with that struggle that I’m interested in.”
There is also a kind of simple romanticism in the objects Throw Down contestants make, which strikes an emotional chord – with Keith, and the show’s viewers. “We all have a favourite mug, or plate that we eat off,” he reasons. “Without being a hippy nightmare about it, you do create relationships with these inanimate objects because of what they become to you. Especially a mug!” It’s the everydayness of the pots made on the show – the craft behind the objects we spend our lives with – which holds that emotional resonance. Familiarity is key to the show’s charm.
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Courtesy of Channel 4
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Courtesy of Channel 4
“I can always find some good in whatever anyone has done, even if it’s a complete disaster.”
Keith Brymer Jones
Musician Molly Lewis feels similar about her own artform and instrument of choice – a sound we’re all accustomed to: the whistle.
Molly first became ‘a whistler’ after watching Pucker Up: The Fine Art of Whistling with her parents as a child. In 2012 she pursued the form competitively, entering the International Whistlers Convention in North Carolina, later winning the 2015 Masters of Musical Whistling in Los Angeles. While working in film, her reputation – as “a keeper of the ancient art of the lips” – steadily became known. She’s now a professional, full-time whistler, with a growing catalogue of albums and collaborators – Dr.Dre, Karen O and Jackson Browne have all knocked at Molly’s door. In fact, Greta Gerwig’s Barbie was closed out by a melody of Molly’s – whistling a variation of Billie Eilish’s What Was I Made For.
However, it’s the palpable reaction to Molly’s art that highlights whistling’s close ties to emotion. You might whistle because you’re in a joyful mood, or anxiously trill before a nerve-wracking task. “If I’m feeling a certain way, it’s helpful as a means of expression,” she says. “People would often say to me: ‘you whistle, you must be so happy all the time!’ but I would always find that funny. It’s something I do through all emotions. Probably not rage… but other emotions.”
At live shows, audience members can be found joyfully teary – an aspect Molly sees as the ultimate compliment. “People often tell me that it reminds them of their grandparents, or people in their life who whistled. Maybe it’s because it’s so human,” she says. “It’s something we recognise and respond to. Everybody has a story about whistling, it’s something that everyone has encountered at some point – for good, or ill!”
“Everyone has a story about whistling, it's something that everyone has encountered at some point – for good, or ill!”
Molly Lewis
The film director Anna Mantzaris is also no stranger to working with human emotions. As a stop-motion animator working by hand, creating emotionally charged pieces is “one of the core reasons why I like to make films,” she says. “Maybe it’s a bit narcissistic, but the experience of making the whole audience feel something specific is such a great feeling. I think it can be a bit of a purpose in itself, to create feelings in the audience.”
That’s not to say Anna’s work is in any way soppy. In fact, her breakout short Enough – a film featuring various characters ‘giving up’ (storming out of meetings, falling to the ground after missing the bus) – introduced Anna as a director adept at comedic bleakness, paired with soft character design. And, through her portrayal of everyday struggles, demonstrated how true emotional resonance stems from authenticity, not embellishment. “I’m often drawn by a desire to make the audience laugh and feel warm, while at the same time a bit of a pain and sadness, and hopefully make them reflect,” the director says. “When you see something that you recognise yourself in, and it’s a bit painful because it’s true, but it’s also really funny. To laugh at our imperfections, in a way.”
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Copyright © Anna Mantzaris, 2025
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Copyright © Anna Mantzaris, 2025
“Feelings are the door to get the information into us, and to make us care about something.”
Anna Mantzaris
Having established herself as a director who can balance these nuanced emotions, Anna is often called upon by commercial clients for this specific style – a tone and a narrative that remains in the eye of the viewer. This level of heart-plucking emotional storytelling is “like a gateway into the audience,” she says. For Anna, reluctant protagonists – your Mark Darcys, Severus Snapes or Grus – are a visual vehicle to elicit such responses. “I do love imperfect everyday-like characters that we recognise ourselves in – and sometimes our less desirable traits in as well,” she says. “Little anti-heroes that melt our hearts.”
Narratively, Anna is able to evoke these feelings in charged yet simple short films. Rather than an all-bells-and-whistles exploration of emotion, her work resonates in its straightforwardness. The quietly emotional work of photographer Ruizhe Hong echoes this, both in his work and tact behind-the-scenes. “I’d say the way I take photographs is quite intuitive and simple,” Ruizhe says. “For me personally, the ability to create emotionally charged work is to start from oneself, to question what sort of topic you are truly drawn to.”
A self-penned “sensitive person”, Ruizhe is often guided by an approach of “looking back to one’s personal experience and allowing emotion to flow freely.” Across Ruizhe’s practice, this comes to life through tender portrayals of relationships – but without gimmicky visualisations of love. Instead, just as much sentimentality is felt in the placing of a hand, or the closeness of two subjects, photographed from a distance. In fact: “I believe that being emotionally responsive is the key to creating inspiring artworks,” he says. “A good artwork should be straightforward, without too much fancy wording.”
Perhaps, straightforward visual declarations of emotion are the sweet spot to create a window of empathy in the audience – giving room for the audience’s own story to make its way into the frame. This is true in Keith’s view, contemplating that his own emotional responses are an outpouring of empathy, too. “I feel a lot of empathy for people that are creative, and striving to do something that quite frankly starts in their imagination… I sort of, for want of a better description, feel their pain, because I’ve been through it myself.”
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Copyright © Ruizhe Hong, 2025
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Copyright © Ruizhe Hong, 2025
“I believe that being emotionally responsive is the key to creating inspiring artworks.”
Ruizhe Hong
Keith’s own work, curiously enough, doesn’t elicit such a response. In stark contrast: “I am the harshest critic. No one could be harsher than me!” Harsh critique is not necessarily a bad thing, Keith argues, “but it’s also a bit of a hindrance, to be that critical of what you do. I could count on one hand what I’m really proud of throughout my career and I’ve produced thousands upon thousands of pots. But maybe that’s why I am incredibly encouraging of other people. The opposite, if you like.” Much like the anti-hero narratives that so often hit close to home, “I can always find some good in whatever anyone has done, even if it’s a complete disaster,” says Keith. “You have to see some kind of positive aspect. I find that very hard to do within myself though!”
Approaching creativity with this level of empathy is key not just as a viewer, but an artist. “I suppose, with everything creative, it’s not about you,” says Keith. “It’s about the way that creativity is observed by others.”
When creating work in 2025, yes, keep in mind your brief, the wishes of the clients, your boss and target audiences, but don’t forget about the individual. Find the moment of connection for them – be it through a mug or even the sound of a whistle. “That’s the power of creativity, isn’t it?” It’s incredible,” says Keith. “We communicate through our creative endeavours. As humans, that’s what we do.”
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About the Author
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Lucy (she/her) is the senior editor at Insights, a research-driven department with It's Nice That. Get in contact with her for potential Insights collaborations or to discuss Insights' fortnightly column, POV. Lucy has been a part of the team at It's Nice That since 2016, first joining as a staff writer after graduating from Chelsea College of Art with a degree in Graphic Design Communication.